Privacy Policy

Who we are

This website is operated by Sparkout Solutions Ltd, a company registered in England and Wales under company number 15661219.

Registered office: Studio Elg1o, Wallis House, Great West Road, Brentford, England, TW8 OHE

Contact email: Yunes@sparkoutsolutions.com · Contact phone: 07931 451159

If you have any questions about this policy or how we handle your data, contact us using the details above.

What information we collect

When you submit your details through our contact form, we collect:

• Your name
• Your phone number
• Your email address
• Your business name

We do not collect any other personal information through this website. We do not use cookies or tracking tools beyond the Meta (Facebook/Instagram) pixel described below.

How we use your information

We use the information you provide solely to:

• Contact you about your enquiry
• Discuss the services you've expressed interest in

We do not use your information for any other purpose. We do not send marketing newsletters, add you to mailing lists, or make unsolicited follow-up contact. We will only get in touch with you regarding the enquiry you submitted.

How we store your information

Your information is stored securely using our backend database provider. Access to this data is limited to the Sparkout Solutions team only.

Do we share your information?

No. We do not sell, rent, or share your personal information with any third party. Once we have your information, it is used only by Sparkout Solutions to respond to your enquiry.

Meta Pixel and advertising

This website uses the Meta Pixel (Facebook/Instagram) to help us understand how visitors interact with our advertising and this page. This may involve Meta processing limited technical data about your visit (such as your browser type and the pages you view) in line with Meta's own privacy policy, available at facebook.com/privacy/policy.

The Meta Pixel does not receive the name, phone number, email, or business name you submit through our form unless you have separately interacted with us via Meta's own platforms (e.g. Messenger, WhatsApp, or Instagram direct messages).

You can control how Meta uses your data through your Facebook/Instagram account's ad preferences settings.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, email us at Yunes@sparkoutsolutions.com and we will respond within one month.

How long we keep your information

We retain your information only for as long as necessary to respond to your enquiry and, if you become a client, for the duration of our working relationship plus a reasonable period afterwards for our business records. If you ask us to delete your information at any time, we will do so, unless we're legally required to retain it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Complaints

If you have concerns about how we handle your personal information, you can contact us directly at Yunes@sparkoutsolutions.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.